Booking Policy

The package may be re-booked within 1 year from the expected date of arrival, but the re-booking will be subject to penalties/cancellation charges such as, but not limited to, flight re-booking penalties and hotel/resort cancellation charges.
b. Re-booking does not apply for partial cancellations for a group. Re-booking only applies for entire group cancellations.

ITINERARY CHANGES
a. The guest can request for itinerary changes before the downpayment is received.
b. For hotel/resort accommodations, the standard check-in time is 2:00PM and the standard check-out time is 12:00PM. Early check-in or late checkout may be requested but is not guaranteed. Approval of this request is dependent on the room availability at the hotel/resort.
c. The guest may opt to re-arrange the itinerary (i.e. dates of the various activities) on-site provided that Aiyanar Beach and Dive Resort is given ample time to prepare. Re-arranging of the itinerary is subject to approval of Aiyanar Beach and Dive Resort and may be subject to penalties
d. Aiyanar Beach and Dive Resort reserves the right to change the travel itinerary without notice if safety, weather or other conditions beyond the control of Aiyanar Beach and Dive Resort require that such changes be made.

GUARANTEES AND LIABILITIES
a. Although, Aiyanar Beach and Dive Resort has safety measures and precautions in place to contribute to the safety of the guests’ personal belongings and valuables, guests are advised to be responsible for the safe keeping of their personal belongings and valuables, will not be liable for loss or damage of personal belongings and valuables.

INSURANCE and SAFETY CLAUSES:
a. To ensure peace of mind while on vacation, we strongly recommend purchasing travel insurance. Aiyanar Beach and Dive Resort will not be responsible for any injuries, accidents, or death.
b. Aiyanar Beach and Dive Resort will not be responsible for expenses incurred due to airline, ferry, or bus delays or cancellation, lost luggage, health issues, or other unwanted and unforeseen scenarios.
c. Claiming against the insurance company is the responsibility of the guest. Aiyanar Beach and Dive Resort will assist in providing all the necessary paperwork/documentation.
d. Please be reminded of the NO FLYING AFTER DIVING rule. We recommend a MINIMUM of 24 HOURS surface interval after the final dive before flying.

OTHER INFORMATION
a. All divers must present proof of certification prior to all in water activities. Divers will only be allowed to dive within the limits of their certification and/or proven experience.
b. For group bookings, it would be highly appreciated if a rooming list can be provided 15 days prior to arrival.
c. To assist us with better service, we highly suggest providing us with an accomplished registration and health declaration form, at least 7 days prior to arrival. Simply scan QRcode or click link below.